Terms & Conditions

By accessing or using this website, you agree to be bound by these Terms & Conditions to the extent they apply to your use of the site. If you do not agree with these terms, you should stop using the website.

If you submit a form, click an acceptance box, pay for a service, approve a quote, sign an engagement letter or continue to instruct us after receiving engagement terms, that additional conduct may also create or confirm a separate contractual engagement for the relevant service.

These website terms govern general use of this Canberra website. They do not replace an engagement letter or other service-specific terms agreed between you and Hamro Accountant.

Where we accept a professional engagement, the relevant engagement letter, quote, consent, online-service terms or written agreement will define the work we have agreed to perform, the client responsibilities, applicable fees, third-party arrangements and other engagement-specific terms.

Articles, calculators, examples, service pages, FAQs, checklists, videos, social-media content and other material on this website are provided for general information unless we expressly state that we are giving advice for your particular circumstances.

Tax outcomes can depend on facts such as residency, income type, employment duties, business structure, GST registration, records, asset ownership, private use, timing and changes in law. A general example may not produce the same result for you.

We provide tax and accounting services through a defined professional engagement. The work we perform is limited to the service we agree to undertake. A request for one service does not automatically include every related tax, accounting or advisory matter.

For example, an individual tax-return engagement does not automatically include an ATO audit, objection, investigation, complex written advice, tax planning, business return, BAS, bookkeeping or other additional work unless that work is separately agreed.

Registered tax-agent services are regulated by the Tax Agent Services Act 2009 and the Tax Practitioners Board (TPB). The TPB maintains a public register through which tax-agent registration details can be checked.

Accurate professional work depends on accurate information. When you engage us, you must provide information and documents that are complete, correct and relevant to the service, and you should provide them within the time reasonably required to perform the work.

Unless an audit, assurance engagement or other verification service is expressly agreed, our standard tax and accounting work does not mean that every underlying document or transaction has been independently audited.

Any calculator, fee estimator, tax estimate, checklist, automated result or other interactive tool made available through this website is intended to provide a preliminary indication only unless we clearly state otherwise.

Results depend on the information entered, the assumptions built into the tool and the tax rates or rules applied at the time. A calculator does not independently verify your records, residency, deductions, offsets, Medicare position, business income, capital gains or other circumstances.

Our professional services are generally provided on a fee-for-service basis. The fee may be a fixed amount, an estimate, a quoted amount or another amount agreed for the service.

A website fee estimator or initial quote may be based on information you provide about years, income types, deductions, entity type, records and complexity. If the actual work is materially different, we will explain the change and may provide a revised estimate before undertaking substantial additional work.

The payment timing, refund position and any service-specific billing arrangements are governed by the engagement or quote that applies to the particular service and by rights that apply under law.

Original documents you provide and completed client deliverables remain subject to the ownership arrangements in the applicable engagement. Our internal working papers, calculations, checklists, drafts, templates and practice materials remain ours unless otherwise agreed.

Our current individual tax-return engagement states that tax-agent service records are retained for at least five years, or longer where required by law or reasonably necessary for an ongoing matter. Other services may have different record-retention requirements.

We may use third-party and cloud-based providers to operate the practice and deliver services. Our current engagement information identifies categories such as website hosting, WordPress services, Google services used for security and email, document storage, accounting systems and tax-preparation software.

Client information is only disclosed where permitted by the engagement, your authority or applicable law, and our professional confidentiality obligations continue to apply.

This website may also link to ATO, TPB, ASIC, Fair Work, government, software-provider or other external websites. Those websites are controlled by their respective operators. A link is provided for convenience or reference and does not make us responsible for the availability, security, accuracy or terms of the external site.

Unless otherwise stated, the text, layouts, graphics, service descriptions, original articles, forms, branding and other original website materials are owned by or licensed to Hamro Accountant and are protected by applicable intellectual-property laws.

You may view, download or print reasonable extracts for your own personal or internal business reference. You must not reproduce, republish, commercially exploit, scrape, sell, falsely attribute or create a misleading copy of substantial website content without permission, except where law allows the use.

You must use this website lawfully and in a way that does not damage, disrupt or compromise the website, other users, our systems or our professional practice.

We take reasonable precautions to operate and protect our website and information systems. However, no website, email, internet connection, software platform or cloud service can be guaranteed to be available continuously or to eliminate every security risk.

Website access may be interrupted for maintenance, updates, technical faults, hosting issues, third-party outages, cyber incidents or events beyond our reasonable control.

To the extent permitted by law, our current engagement terms provide that we are not responsible for loss caused solely by unauthorised third-party intervention that defeats reasonable safeguards despite appropriate precautions having been taken.

Personal information collected through this website or in connection with our services is handled in accordance with our Privacy Policy and applicable privacy, taxation and professional obligations.

As a registered tax-agent practice, we are also subject to professional confidentiality obligations. Client information is not disclosed to third parties without permission unless we have a legal duty to make the disclosure.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify a consumer guarantee, statutory right, remedy or other protection that cannot lawfully be excluded or limited.

Where the Australian Consumer Law applies, consumers can have rights in relation to services including guarantees that services are provided with due care and skill and, where applicable, within a reasonable time. Contract terms cannot remove consumer rights that the law says must apply.

We take reasonable care in preparing and maintaining website content, but laws, rates, thresholds, software, government processes and external websites can change. Website information may therefore become outdated, incomplete or unsuitable for a particular user's circumstances.

To the maximum extent permitted by law, we do not guarantee that general website content, calculators, estimates, links or automated outputs will be error-free, continuously available or suitable for every purpose.

Where a professional service has been accepted, responsibility for that service is governed by the specific engagement terms and applicable professional and consumer law. Nothing in this website disclaimer excludes liability that cannot lawfully be excluded.

If you have a concern about our website or professional service, please contact us first so we can understand the issue and try to resolve it.

Depending on the issue, you may also have rights or complaint options through a consumer regulator, privacy regulator, professional body, the Tax Practitioners Board or another authority.

We may restrict or suspend website access where reasonably necessary to protect the website, our systems, clients or other users, including in response to security threats, misuse, fraud attempts or unlawful activity.

Professional engagements are governed separately. Our current individual tax-return engagement provides that we may end or suspend the engagement where, for example, required information is not provided, fees remain unpaid, identity cannot be verified, a conflict cannot be appropriately managed, or continuing the engagement would breach legal or professional obligations.

A client may also end an engagement in accordance with the applicable service terms. Ending an engagement does not remove accrued rights, outstanding fees, record-retention obligations, confidentiality duties or other provisions intended to continue after termination.

These website Terms & Conditions are governed by the laws applying in Queensland, Australia, together with applicable Commonwealth laws. Nothing in this clause limits any mandatory right to bring a claim or exercise a remedy in another jurisdiction where the law requires that right.

Different professional engagements may contain additional or service-specific legal terms. Those engagement terms should be read with this website page where relevant.

We may update these Terms & Conditions when the website, services, technology, legal requirements or professional practices change. The latest version will be published on this page with the current “last updated” date.

Changes to website terms do not retrospectively replace a separate service agreement unless the engagement itself permits that change or the parties otherwise agree.